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FAQ

Our FAQ section is here to help you resolve doubts efficiently and support smoother communication and cooperation.

FAQ

The target market of our brand has been continuously developed over the years.
Now, we want to expand the international market and confidently push our brand to the world.

What kind of certificate do you have?

We have ISO 9001,ISO14001,CE, RoHS,MSDS, UN38.3 etc.

How about the after – sales service?

Blue Carbon welcome you contact us 24 hours a day, 7 days a week. Any questions from you will be highly appreciated.

What are the terms of payment?

T/T, L/C, Alipay, for T/T it is 30% as deposit, the balance 70% before shipment for bulk order.

How to proceed with an order?

Firstly, let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, the customer confirms the samples and places a deposit for formal order.
Fourthly, we arrange the production.

How do you ship the goods?

Air and sea shipping are also optional.

Do you have any MOQ limit?

Low MOQ, 1 pc for sample checking is available.

What about the lead time?

It depends on order quantity.A Sample needs 3 days if we have a sample in stock,3-7 days for newly produced samples,10-15 days for big order.

Can I have a sample order?

Yes, we welcome a sample order to test and check quality.

Send your inquiry

Send your inquiry